Assistant Manager_Information Technology
Assistant Manager_Information Technology
Job ID:
52411
Job ID:
52411
Date:
2 Nov 2026
Date:
2 Nov 2026
Location:
Narasapura, KA, IN
Location:
Narasapura, KA, IN
Department:
AI.Digital
Department:
AI.Digital
Business:
FATP-1
Business:
FATP-1
Purpose
| Provide L3-level technical support for complex OA infrastructure and enterprise IT issues. Act as the technical escalation point for L1/L2 OA engineers. Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management. Design, implement, and maintain enterprise endpoint management solutions. Provide L3 support for Microsoft Intune, device compliance, configuration profiles, application deployment, and security policies. Troubleshoot complex LAN/Wi-Fi and endpoint connectivity issues in coordination with Network and Security teams. Support enterprise security controls including CyberArk, CrowdStrike/Trellix, MFA, endpoint protection, and access controls. Analyze recurring incidents and perform RCA, problem management and permanent resolution. Review and implement changes through formal Change Management processes. Participate in infrastructure projects, migrations, office/site deployments, and technology upgrades. Coordinate with OEMs, vendors, Microsoft, and other technology partners for critical issues. Define and maintain SOPs, KB articles, troubleshooting guides, and technical documentation. Review L2 performance, ticket quality, SLA compliance, and escalation trends. Provide technical guidance and knowledge transfer to L1/L2 engineers. Participate in critical incident management and provide timely management updates. Ensure compliance with IT security, audit, and corporate infrastructure standards. |
Key Responsibility
| At least 7-10 years of experience. |
| BE / BTech in Computer science or related degree. |
| Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly. Ability to optimize manufacturing processes and improve efficiency through system enhancements. |
| Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders. |
Qualification
Experience
Additional Technical Requirements
Competencies
B. Teamwork
A. Teamwork
B. Pioneering
A. Pioneering
B. Purposeful Pursuit of Goals
A. Purposeful Pursuit of Goals
B. Customer Empathy
A. Customer Empathy
B. Agility
A. Agility
B. Future Ready
A. Future Ready
B. Deep Domain Knowledge
A. Deep Domain Knowledge
Purpose
| Provide L3-level technical support for complex OA infrastructure and enterprise IT issues. Act as the technical escalation point for L1/L2 OA engineers. Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management. Design, implement, and maintain enterprise endpoint management solutions. Provide L3 support for Microsoft Intune, device compliance, configuration profiles, application deployment, and security policies. Troubleshoot complex LAN/Wi-Fi and endpoint connectivity issues in coordination with Network and Security teams. Support enterprise security controls including CyberArk, CrowdStrike/Trellix, MFA, endpoint protection, and access controls. Analyze recurring incidents and perform RCA, problem management and permanent resolution. Review and implement changes through formal Change Management processes. Participate in infrastructure projects, migrations, office/site deployments, and technology upgrades. Coordinate with OEMs, vendors, Microsoft, and other technology partners for critical issues. Define and maintain SOPs, KB articles, troubleshooting guides, and technical documentation. Review L2 performance, ticket quality, SLA compliance, and escalation trends. Provide technical guidance and knowledge transfer to L1/L2 engineers. Participate in critical incident management and provide timely management updates. Ensure compliance with IT security, audit, and corporate infrastructure standards. |
Key Responsibility
| At least 7-10 years of experience. |
| BE / BTech in Computer science or related degree. |
| Strong analytical skills with the ability to troubleshoot and resolve complex technical issues quickly. Ability to optimize manufacturing processes and improve efficiency through system enhancements. |
| Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders. |
Qualification
Experience
Additional Technical Requirements
Competencies
B. Teamwork
A. Teamwork
B. Pioneering
A. Pioneering
B. Purposeful Pursuit of Goals
A. Purposeful Pursuit of Goals
B. Customer Empathy
A. Customer Empathy
B. Agility
A. Agility
B. Future Ready
A. Future Ready
B. Deep Domain Knowledge
A. Deep Domain Knowledge